Shipping & Delivery

Last updated: 1 August 2026

Everything about how and when your Tamam order arrives.

Where we deliver

  • We deliver everywhere inside Kuwait; we do not ship internationally yet.
  • Deliveries are made by Aramex. The driver calls you before delivery. You can also write delivery instructions (for example “leave with building security”) in the order notes at checkout.

Delivery times

  • Orders confirmed before 2:00 PM on a business day (Sunday to Thursday) are packed and handed to Aramex the same day. Orders after the cut-off, or on Friday and Saturday, ship on the next business day.
  • Standard delivery takes 2 to 4 business days after shipping. Remote areas (Wafra, Abdali and Sabah Al-Ahmad Sea City) take 3 to 5 business days.
  • During sales, Eid and Ramadan, add 1 to 2 business days.
  • Bank transfer orders ship after we confirm the transfer (normally within 24 hours on business days).

Delivery cost

  • Standard delivery: 2.500 KWD per order.
  • Free delivery on orders over 25.000 KWD (after discounts).
  • Cash on delivery adds a 1.000 KWD fee.

Tracking your order

  1. When your parcel ships you receive an email with the Aramex tracking number.
  2. Enter the number on the Aramex website or app.
  3. The tracking number is also saved under My Account → Orders → View, in the order notes.

Tracking can pause for a day while the parcel moves between depots. If it has not moved for 2 business days, or the 2 to 4 business days window has passed, email support@tamam.team and we open a trace with the courier.

Order statuses explained

  • Pending payment – the payment did not complete. Unpaid orders are cancelled automatically after 60 minutes. Nothing is charged.
  • On hold – we are waiting for your bank transfer.
  • Processing – payment received, your order is being packed or is on its way.
  • Completed – delivered.
  • Cancelled – the order was cancelled by you, by us at your request, or automatically because payment did not complete.
  • Refunded – the whole order was refunded.

Changing the address or cancelling

While the order is still Processing and has not been handed to the courier, we can change the delivery address or cancel it for free. Email support@tamam.team with your order number. Once it has shipped, the courier can sometimes redirect within the same city; otherwise please refuse the parcel or return it under our Refund and Returns Policy.

Missed deliveries

Aramex tries to deliver twice and calls you each time. After two failed attempts the parcel returns to us and we contact you to re-send it (a second delivery fee may apply) or refund it.

Gifts

we can hide the price on the invoice and add a short gift message on request; gift wrapping is not offered yet Write your message in the order notes at checkout or email us right after ordering.

Bulk and corporate orders

For 20 or more units of one product (for example staff t-shirts), email support@tamam.team before ordering. We confirm stock, bulk pricing and a delivery date, usually within within 1 business day.

Contact

Tamam Customer Support · support@tamam.team · Sunday to Thursday, 9:00 AM to 6:00 PM (Kuwait time)