Refund and Returns Policy

Last updated: 1 August 2026

We want you to be happy with every order from Tamam. This policy explains how returns, exchanges and refunds work.

Return window

  • You can return most items within 14 days of delivery.
  • Items must be unworn, unwashed, with all tags attached and in the original packaging. Please try clothes on over your own underwear and shoes on a clean floor.
  • Cannot be returned unless defective: socks and underwear once the pack is opened, and items with the tags removed. Gift cards are non-refundable.
  • Items that come back worn, washed, stained or without tags are sent back to you and are not refunded.

How to start a return

  1. Email support@tamam.team with your order number and the item(s) you want to return.
  2. We reply within 1 business day with a return reference and instructions.
  3. Send the item back with Aramex (or the courier we arrange). For a normal return, you pay the return shipping. If the item was damaged, defective or wrong, the return is free and we arrange the courier collection.

Refunds

  • We inspect the item and process the refund within 3 business days after it reaches us.
  • Refunds go to the original payment method. Your bank or card provider may take 5 to 10 business days to show the money in your account.
  • Cash on delivery orders are refunded by bank transfer. We will ask you for your IBAN.
  • If you return only part of an order, we refund that part. Shipping fees are refunded only when the whole order is returned because of our mistake.
  • A discount that was applied to the order is deducted proportionally from the refunded items.

Exchanges

Exchanges for a different size or colour are possible within the same 14-day window, subject to stock. For a size exchange we ship the new size free of charge; you only pay the return shipping. We ship the replacement after we receive the original item. If you need the replacement faster, we can refund the returned item and you can place a new order right away. Not sure which size to order? See our Size Guide.

Damaged, defective, wrong or missing items

  • Please check your parcel when it arrives and report any problem within 48 hours of delivery.
  • Email support@tamam.team with your order number and clear photos of the item and the packaging.
  • You choose a free replacement or a full refund, including shipping. We arrange courier collection at no cost to you.
  • For defects that appear later (split seams, faulty zips, soles separating), our 6-month store guarantee against manufacturing defects applies. Send photos and your order number; we repair, replace or refund.

Cancellations before shipping

You can cancel an order for free while it is still Processing and has not been handed to the courier. Write to support@tamam.team with your order number. Cancelled orders that were already paid are refunded within 3 business days.

Contact

Tamam Customer Support · support@tamam.team · Sunday to Thursday, 9:00 AM to 6:00 PM (Kuwait time)